Privacy Policy

We, Signiance Technologies LLP (“we”, “us”, “our”), are the owners of signiance.com (“Website”) which showcases our offerings (“Offerings”). 

We respect data privacy rights and are committed to protecting personal information collected on this Website. This privacy policy (“Privacy Policy”) sets forth how we use and protect the personal information collected on this Website. By continuing to use or access the Website, and by voluntarily submitting your Personal Information on the Website, you consent to our use and disclosure of your Personal Information and our privacy terms set out under the Privacy Policy. If you do not agree to this Privacy Policy, you may not use or access the Website.

1. Information What Qualifies As Personal

For the purposes of this Privacy Policy, any information (such as name, email id, company name, phone number, location, IP address etc.) provided by you or collected by us, as a result of your use / access of the Website, that can identify you as a person shall be referred to as “Personal Information”.

2. What Personal/Non-Personal Information Do We Collect?

To request for a free demo, or to get in touch with us through the form available on our ‘contact us’ section or if you call us directly, you would need to provide us with Personal Information such as your name, organization, telephone number, e-mail address and physical address. We also collect the information shown in the comment when you leave your comments on our website. 

We may also collect your Personal Information such as your name, e-mail address etc. when you communicate with our customer support staff using our chat support feature or through e-mail. 

Website and social media accounts– We may also collect, store and use your Personal Information when you (1) access our social networking handles operated by us (such as those on Facebook, Twitter, Instagram and/or LinkedIn) (2) comment/ provide feedback/testimonials on such social networking handles.

3. Accuracy of Information

Please make sure that any Personal Information you share with us is accurate and up to date information. If you are sharing any Personal Information on behalf of a third person, you should ensure that you are authorized to do so.

4. What Do We Do With Your Personal Information?

We use the Personal Information for the following purposes:

• to provide you with information about our Offerings 
• if we do engage in a business relationship, we may use the Personal Information to provide you such Offerings and to assist you in the event you need any additional support
• for creation or development of business intelligence or data analytics in relation to our Website and/ or the Offerings provided by us
• to assess queries, requirements, and process requests for products and services
• for client communication, billing and administration
• to improve the usability of the Website and for Website maintenance
• to prevent fraud and abuse
• to enhance the security of the Website
• to ensure that content from the Website is presented in the most effective manner for you and for your computer
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
• to maintain leads
• to run marketing or promotional campaigns 
• to create brand awareness 
• to improve the Offerings
• to provide you with information that we may believe may be of your interest
• for internal record keeping 
• to comply with our legal or statutory obligation

5. How Long Do We Retain Your Personal Information?

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

6. Access and Correction

You may contact us at connect@signiance.com if you would like to access your Personal Information which we may hold about you, or if you would like us to correct it. Depending on the nature of your request, we may ask you to complete a Personal Information request form or seek certain details to verify the request. In certain cases, we may charge a fee for this service, but we will inform you at the time. All requests for Personal Information will be handled within a reasonable period of time.

7. Our Security Measures

We store your Personal Information on our servers located in India and also on cloud-based CRM system whose servers are located in India. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we assume no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information.

8. Children’s Privacy

We do not knowingly collect Personal Information from children under the age of 16 years without the prior, verifiable consent of his or her legal representative. If you are a child under the age of 16 years, please do not provide any Personal Information. If the legal representative of the child discovers that the child has provided us with Personal Information, we request the legal representative of the child to contact us  connect@signiance.com to have the Personal Information deleted.

9. Changes to the Policy

We may update this Privacy Policy from time to time. You are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it. 

This Privacy Policy was last modified on January 15, 2024.